Refund & Cancellation Policy

Effective Date: [Insert Date]

1. General Policy

At TechCov (a unit of Tenext Services LLP), we strive to ensure transparency and fairness in all financial transactions. This policy outlines the conditions under which refunds may be granted to users or clients using our platform and services.

2. For Event Participants (Users Registering via TechCov)

• Payments made for event registration are typically non-refundable as TechCov is only the technology provider.
• Refunds may be issued only if:
  • The event is canceled by the organizer.
  • A duplicate payment is made by mistake.
  • There is a technical failure caused by the platform during payment processing.
• Participants should first contact the event organizer directly for refund requests.

3. For Event Organizers (Techco V Clients)

• Setup charges and subscription fees are non-refundable once services have been activated.
• If services are canceled before work begins, a refund may be considered, subject to a 10% administrative fee.

4. Duplicate or Failed Transactions

If you are charged more than once or your payment fails but was debited, please contact our support team with:

• Transaction ID / Order ID
• Registered email or mobile number
• Date and time of payment attempt

We will investigate and initiate a refund if applicable. Refunds are processed within 7–10 business days to the original payment method.

5. Cancellation by TechCov

If TechCov cancels or terminates a service for internal reasons (e.g., technical failure), a full or pro-rated refund will be offered where applicable.

6. How to Request a Refund

Email us at billing@techcov.in with all relevant payment details. Our team will respond within 3–5 working days.

7. Contact

If you have questions regarding this policy, reach out to:
contact@techcov.in